Our team of expert, compassionate case managers work with families and seniors to make sure everyone has access to the tools, support, and opportunities they need to feel healthy, strong, and resilient.

Family/Parenting Support

Triple P

Our trained Triple P (Positive Parenting Program) providers provide fun, interactive presentations, covering topics that range from preschooler bedtime issues to coping with teenagers’ emotions and managing aggression.

Triple P is a proven parenting program for parents of children ages 2-16 that increases parenting skills and parenting confidence by engaging, encouraging and empowering families to address common child and adolescent social, emotional and behavioral problems. The Triple P program allows parents to decide what is important to them. It doesn’t tell parents how to raise their children, but gives them the confidence and skills to build good relationships with their child, set boundaries and rules, and follow up with consequences that aren’t harmful. Parents set their own goals, identify the changes they would like to see in their child’s behavior and work with the Parent Educator to choose the strategies that will fit in with their family life. 

Individual consultations are available by contacting Lupe at lmaldonado@upvalleyfamilycenters.org

Wrap around services

Case Management

Whether it’s a natural disaster, a health crisis, or feeling unsafe at home, our case managers support families and individuals whenever they face a challenge. Please call us at (707) 965-5010 to speak with a Case Manager.

Domestic Violence Counseling and Services

We have staff available to connect individuals with domestic violence resources.

We partner closely with NEWS to support victims of domestic violence. If you have an emergency, call the NEWS 24-hour crisis line: 707-255-NEWS(6397). All services are free and confidential.


The Student Assistance Program (SAP) aims to support students and their families with non-academic challenges. SAP case managers provide wrap-around services, which include guided referrals to the appropriate resources based on the needs of each individual case, such as family counseling, parenting support, or legal services.

For information on the Calistoga Student Assistance Program contact Elvira at esanchez@upvalleyfamilycenters.org

For information on the St. Helena Student Assistance Program contact Susana at sgarcia@upvalleyfamilycenters.org

Urgent Needs Assistance


Our Emergency Assistance Program provides support for local individuals and families in times of crisis. Aid can come in the form of tangible goods, or in monetary aid. While our funding is limited, we also can help identify other resources that may be available.


The UpValley Family Centers’ Holiday Assistance Program serves individuals and families with children who reside in Napa County, north of Yountville. This program provides low-income households with food and gifts during December holidays. We accept applications for the Holiday Assistance Program starting in October. The Family Center collaborates with many local organizations to make this program possible. For more information call (707) 965-5010.

Information and Resource Referrals

Guided Referrals

UVFC guided referrals link clients to partner organizations that promote individuals’ well-being.

  • Mental Health
  • Financial Health
  • Housing Rights
  • Physical Health
  • Safety-Net Resources


Our Community Liaisons and other staff are available to provide you with guidance or assistance in completing applications for benefits or resources. Application assistance includes

  • unemployment benefits
  • housing
  • disability benefits
  • employment
  • and more

Please note that there are specific applications that our staff are not trained to complete.


We host onsite partners to provide services

  • Community Health Initiative (CHI) appointments are available Upvalley during open enrollment season. CHI assists all Napa County residents to enroll in health insurance including Medi-Cal, Covered California, Private Individual and Family Plans and Medicare. For eligibility, they serve all ages and all incomes regardless of immigration status. There are no fees for their services.


  • Medi-Cal and CalFresh application assistance is available at our Washington Street office (1705 Washington Street, Suite G, Calistoga, CA 9451). Any renewals for Medi-Cal may be completed and faxed from our St. Helena center (1440 Spring Street, St. Helena, CA 94574) to Health and Human Services Agency.


UVFC staff can assist you with eligibility screening, and provide resource referrals to enroll in health insurance and/or to access covered care for physical, mental, and dental health needs.

Starting January 1, 2024, a new law in California will allow individuals between ages 26 and 49 to qualify for full-scope Medical regardless of their immigration status, and assets will no longer be counted. UVFC has staff members who are trained to complete new or renew Medi-Cal applications. We partner with Napa County Health and Human Services staff to address complex cases.

Looking for more services? Learn about our other programs