The UpValley Family Centers is committed to serving our community both in times of opportunity and in times of need. The coronavirus has brought daily life to a standstill, and much is uncertain – but we are here to provide information, support, and resources to anyone who is impacted by this new crisis.

The UpValley Family Centers continues to work actively with the Napa Valley COAD and the County of Napa to monitor the situation, to provide accurate and up-to-date information to the public, and to make sure that the needs of our community are heard and addressed.

Our phone lines are open and our staff are available during regular business hours: Monday through Friday, 8.30 am to noon and 12.30 to 5 PM.

Emergency Financial Assistance

UpValley Family Centers UpValley Family Centers is providing emergency aid for low- to moderate-income workers who face financial hardship resulting from the economic impact of the coronavirus. Aid is available to workers who live in Napa County, whose income is at or below 120% of Area Median Income, and who do not qualify for government sponsored unemployment or paid family leave benefits.

For residents of Calistoga, St. Helena and surrounding areas– reach out to UpValley Family Centers to request an appointment. Please call (707) 965-5010 or email efa@upvalleyfamilycenters.org. 

Residents of Napa, Yountville, and American Canyon should reach out to our partner, On The Move, to request an appointment. Please call (707) 363-8390 or email efa@onthemovebayarea.org.

Case Managers will call individuals back in the order that inquiries are received to assess household needs and eligibility. Next steps, including any required documentation, will also be discussed during this call.

Other Services

UVFC staff are available to help upvalley residents connect to safety net benefits and other resources for support. Please call us at (707) 965-5010 and our staff will assist you.

Our VITA tax assistance program is on hold, as the IRS has extended the filing deadline to July 15, 2020. We are not currently taking appointments for this program, but individuals interested in scheduling a time to file at a later date when our VITA clinic reopens, may call and leave their name and number.

Individuals who were laid off as a result of the coronavirus situation may be eligible for unemployment. Paper applications for unemployment benefits are available outside our offices in St. Helena and Calistoga, along with instructions for where to send or fax completed forms. Online applications can be found here. UVFC Staff are available to provide assistance by phone if needed.

US Citizenship & Immigration Services is not taking appointments, doing biometric collections, or conducting oath ceremonies at least until April 1.  USCIS field offices will send de-scheduling notices to applicants and petitioners with scheduled appointments impacted by this closure. If you are a current family center client with a question about your case, or if you would like to schedule a phone consultation to learn more about your rights, please call (707) 965-5010 or email bdixon@upvalleyfamilycenters.org.

All other classes, events, and in-person gatherings are likewise on hold until further notice, but all staff are available via phone and email. Please call (707) 965-5010 to be connected.

Get Involved

We are grateful to be part of a community that reaches out to one another in times of need. In addition to staying home to help “flatten the curve,” a wonderful way to get involved is by making a donation. If you are interested in other ways to get involved, please reach out to Charlotte Hajer at chajer@upvalleyfamilycenters.org.

Napa County Coronavirus and COVID-19 Resources:

Mentis is providing free phone-based mental health support for adults age 60 or older. To be connected to a counselor, please call (707) 299-1885 (English) or (707) 299-1884 (Spanish).

Resource guide for people who need food in Napa County: ––>[click here]

Mental Health Resources ––>[click here]

March 18, 2020 – Napa County’s Public Health Officer has issued a Shelter At Home Order effective at 12:00 AM on March 20, 2020 that will continue until 11:59pm on April 7, 2020 or until otherwise modified. ––>[click here]

Shelter at Home Health Officer Order Frequently Asked Questions (FAQs) ––>[click here]

COVID-19 (Novel Coronavirus) FAQs – Updated March 16, 2020 ––>[click here]

March 12, 2020 Press Release: Napa County Declares Public Health Emergency over Coronavirus ––>[click here]

Please continue to visit this website for up-to-date information: https://www.countyofnapa.org/2739/Coronavirus