COVID-19 Information and Resources

The UpValley Family Centers is committed to serving our community both in times of opportunity and in times of need. The coronavirus has brought daily life to a standstill, and much is uncertain – but we are here to provide information, support, and resources to anyone who is impacted by this new crisis.

The UpValley Family Centers continues to work actively with the Napa Valley COAD and the County of Napa to monitor the situation, to provide accurate and up-to-date information to the public, and to make sure that the needs of our community are heard and addressed.

Our phone lines are open and our staff are available during regular business hours: Monday through Friday, 8.30 am to noon and 12.30 to 5 PM.

In order to help ensure a safe and healthy environment for all staff and clients at the UpValley Family Centers, our offices will see clients in person by appointment only. If you would like to schedule an appointment with a staff member, please call us at (707) 965-5010 and we will be happy to assist you.

In order to maintain social distancing of at least 6 feet inside our offices, we ask that all clients come to their appointment alone, except in those cases when a spouse must be present. If you are experiencing any symptoms of COVID-19, please call us to postpone your appointment.

When you arrive for your appointment, please wait outside, and our staff will come to greet you. You will be asked to put on a face covering and sanitize your hands. You will also be asked to respond to a check of COVID-19 symptoms, to sign a release of liability, and to have your temperature taken. We are grateful for your cooperation in our effort to maintain the health of our community.

Emergency Financial Assistance

UpValley Family Centers UpValley Family Centers is providing emergency aid for low- to moderate-income workers who face financial hardship resulting from the economic impact of the coronavirus. Aid is available to workers who live in Napa County, whose income is at or below 120% of Area Median Income, and who do not qualify for government sponsored unemployment or paid family leave benefits.

For residents of Calistoga, St. Helena, Yountville and surrounding areas– reach out to UpValley Family Centers to request an appointment. Please call (707) 965-5010 or email

Residents of Napa, and American Canyon should reach out to our partner, On The Move, to request an appointment. Please call (707) 363-8390 or email

This aid is available regardless of immigration status and will not be considered under public charge rules.

Case Managers will call individuals back in the order that inquiries are received to assess household needs and eligibility. Next steps, including any required documentation, will also be discussed during this call.

Other Services

UVFC staff are available to help upvalley residents connect to safety net benefits and other resources for support. Please call us at (707) 965-5010 and our staff will assist you.

Our VITA tax assistance program is providing appointments via phone and internet. We are committed to ensuring that all of our VITA clients can file their taxes by the IRS’s extended deadline of July 15. If you are interested in scheduling a virtual appointment, please call us at (707) 965-5010 to be placed on our waiting list; our VITA staff will reach out to schedule a virtual appointment. You will exchange tax documents and sign your tax return using a secure app called Sign Now, which is accessible via a computer or smartphone.

Unfortunately we cannot process ITIN applications at the moment, but we hope to be able to resume this service soon. If you need to renew your ITIN or apply for a new number, please call us at (707) 965-5010 to be placed on a waiting list for assistance.

Individuals who were laid off as a result of the coronavirus situation may be eligible for unemployment. Paper applications for unemployment benefits are available outside our offices in St. Helena and Calistoga, along with instructions for where to send or fax completed forms. Online applications can be found here. UVFC Staff are available to provide assistance by phone if needed.

US Citizenship & Immigration Services is not taking appointments, doing biometric collections, or conducting oath ceremonies at least until April 1.  USCIS field offices will send de-scheduling notices to applicants and petitioners with scheduled appointments impacted by this closure. If you are a current family center client with a question about your case, or if you would like to schedule a phone consultation to learn more about your rights, please call (707) 965-5010 or email

All other classes, events, and in-person gatherings are likewise on hold until further notice, but all staff are available via phone and email. Please call (707) 965-5010 to be connected.

Get Involved

We are grateful to be part of a community that reaches out to one another in times of need. In addition to staying home to help “flatten the curve,” a wonderful way to get involved is by making a donation. If you are interested in other ways to get involved, please reach out to Charlotte Hajer at


Frequently Asked Questions (FAQs)

  • County Monitoring List Required COVID-19 Closures Frequently Asked Questions (FAQs) – Updated July 14, 2020 ––>[click here]
  • Shelter at Home Health Officer Order Frequently Asked Questions – Updated July 13, 2020 ––>[click here]
  • Business Operations Frequently Asked Questions (FAQs) – Updated July 13, 2020 ––>[click here]
  • Testing Frequently Asked Questions – Updated July 8, 2020 ––>[click here]

Napa County COVID-19 Testing:

  • COVID-19 Testing is recommended for ALL Napa County residents.
    • Repeat testing is now available and recommended every 14 days for those with exposure to the community or to other households.
    • Schedule an appointment NOW online at
    • If you need assistance or need to register a minor for testing, please call (707) 253-4540 to schedule your appointment (bilingual staff available).
    • Testing is a key data point for the State of California and general public participation is encouraged.
  • COVID-19 Testing in Napa County – Updated June 17, 2020 ––>[click here]
  • Public Health Case Contact Investigation Process  – Updated April 20, 2020 ––>[click here]
  • What Happens When Someone is Diagnosed with COVID-19? ––>[click here]

Napa County Shelter-at-Home Order:

  • June 18, 2020 – Order of the Napa County Health Officer modifying the Shelter at Home Order issued June 5, 2020 ––>[click here]
  • CDPH Guidance on Face Covering Requirements ––>[click here]
  • Napa County Health Officer Requirements for Wearing Face Coverings – Updated: May 29, 2020––>[click here]

Napa County Coronavirus and COVID-19 Resources:

  • Visit Napa County’s Virtual Local Assistance Center: find what you need to keep yourself and your family secure, healthy and fed. ––>[click here]
  • COVID-19 Childcare Guidance – Updated April 20, 2020 ––>[click here]
  • COVID-19 Support for Older Adults ––>[click here]
  • COVID-19 Resources & Information for Children, Families and Adults ––>[click here]
  • Mental Health Resources – Updated April 16, 2020 ––>[click here]
  • Free Food Markets  ––>[click here]
  • Resource guide for people who need food in Napa County: ––>[click here]
  • Please continue to visit this website for up-to-date information: 

Additional resources: