COVID-19 Information and Resources

The UpValley Family Centers is committed to serving our community both in times of opportunity and in times of need. The coronavirus has brought daily life to a standstill, and much is uncertain – but we are here to provide information, support, and resources to anyone who is impacted by this new crisis.

The UpValley Family Centers continues to work actively with the Napa Valley COAD and the County of Napa to monitor the situation, to provide accurate and up-to-date information to the public, and to make sure that the needs of our community are heard and addressed.

Our phone lines are open and our staff are available during regular business hours: Monday through Friday, 8.30 am to noon and 12.30 to 5 PM.

In order to help ensure a safe and healthy environment for all staff and clients at the UpValley Family Centers, our offices will see clients in person by appointment only. If you would like to schedule an appointment with a staff member, please call us at (707) 965-5010 and we will be happy to assist you.

In order to maintain social distancing of at least 6 feet inside our offices, we ask that all clients come to their appointment alone, except in those cases when a spouse must be present. If you are experiencing any symptoms of COVID-19, please call us to postpone your appointment.

When you arrive for your appointment, please wait outside, and our staff will come to greet you. You will be asked to put on a face covering and sanitize your hands. You will also be asked to respond to a check of COVID-19 symptoms, to sign a release of liability, and to have your temperature taken. We are grateful for your cooperation in our effort to maintain the health of our community.

Emergency Financial Assistance

COVID-19 Emergency Financial Assistance

UpValley Family Centers UpValley Family Centers is providing emergency aid for low- to moderate-income workers who face financial hardship resulting from the economic impact of the coronavirus. Aid is available to workers who live in Napa County, whose income is at or below 120% of Area Median Income, and who do not qualify for government sponsored unemployment or paid family leave benefits.

For residents of Calistoga, St. Helena, Yountville and surrounding areas– reach out to UpValley Family Centers to request an appointment. Please call (707) 965-5010 or email

Residents of Napa, and American Canyon should reach out to our partner, On The Move, to request an appointment. Please call (707) 363-8390 or email

This aid is available regardless of immigration status and will not be considered under public charge rules.

Case Managers will call individuals back in the order that inquiries are received to assess household needs and eligibility. Next steps, including any required documentation, will also be discussed during this call.

Other Services

UVFC staff are available to help upvalley residents connect to safety net benefits and other resources for support. Please call us at (707) 965-5010 and our staff will assist you.

Individuals who were laid off as a result of the coronavirus situation may be eligible for unemployment. Paper applications for unemployment benefits are available outside our offices in St. Helena and Calistoga, along with instructions for where to send or fax completed forms. Online applications can be found here. UVFC Staff are available to provide assistance by phone if needed.

All other classes, events, and in-person gatherings are likewise on hold until further notice, but all staff are available via phone and email. Please call (707) 965-5010 to be connected.

Get Involved

We are grateful to be part of a community that reaches out to one another in times of need. In addition to staying home to help “flatten the curve,” a wonderful way to get involved is by making a donation. If you are interested in other ways to get involved, please reach out to Charlotte Hajer at


State Implements Regional Stay Home Order for Napa County

This Stay at Home Order will begin at 11:59 PM on Thursday, December 17, 2020. The order will remain in effect a minimim of three weeks and until the region’s ICU capacity is equal or greater than 15%.

Order details:

  • Closes indoor and outdoor private gatherings of any size
  • Closes sector operations except for critical infrastructure and retail sectors
  • Requires 100% masking and physical distancing
  • Prohibits non-essential travel
  • Closes dining at restaurants. Please support local businesses and restaurants by ordering for pick-up or delivery!
  • For more sector specific details, visit

Frequently Asked Questions (FAQs)

  • COVID-19 Vaccine FAQs ––>[click here]
  • Business Operations Frequently Asked Questions (FAQs) – Updated December 16, 2020  ––>[click here]
  • COVID 19 and Youth Frequently Asked Questions (FAQs) – Updated September 10, 2020 ––>[click here]
  • Testing Frequently Asked Questions – Updated July 8, 2020 ––>[click here]

Napa County COVID-19 Testing:

  • COVID-19 Testing in Napa County ––>[click here]
  • Public Health Case Contact Investigation Process  – Updated July 24, 2020 ––>[click here]
  • What Happens When Someone is Diagnosed with COVID-19? ––>[click here]

Napa County Shelter-at-Home Order:

  • June 18, 2020 – Order of the Napa County Health Officer modifying the Shelter at Home Order issued June 5, 2020 ––>[click here]
  • CDPH Guidance on Face Covering Requirements ––>[click here]
  • Napa County Health Officer Requirements for Wearing Face Coverings – Updated: May 29, 2020––>[click here]

Napa County Coronavirus and COVID-19 Resources:

  • Visit Napa County’s Virtual Local Assistance Center: find what you need to keep yourself and your family secure, healthy and fed. ––>[click here]
  • COVID-19 Childcare Guidance – Updated April 20, 2020 ––>[click here]
  • COVID-19 Support for Older Adults ––>[click here]
  • COVID-19 Resources & Information for Children, Families and Adults ––>[click here]
  • Mental Health Resources – Updated April 16, 2020 ––>[click here]
  • Free Food Markets  ––>[click here]
  • Resource guide for people who need food in Napa County: ––>[click here]
  • Please continue to visit this website for up-to-date information: 

Additional resources: