COVID-19 Information and Resources

The UpValley Family Centers is committed to serving our community both in times of opportunity and in times of need. The coronavirus has brought daily life to a standstill, and much is uncertain – but we are here to provide information, support, and resources to anyone who is impacted by this new crisis.

The UpValley Family Centers continues to work actively with the Napa Valley COAD and the County of Napa to monitor the situation, to provide accurate and up-to-date information to the public, and to make sure that the needs of our community are heard and addressed.

Our phone lines are open and our staff are available during regular business hours: Monday through Friday, 8.30 am to noon and 12.30 to 5 PM.

*We are receiving a high volume of calls at the moment, but please leave us your name and phone number, and your call will be returned in the order in which it was received. 

Emergency Financial Assistance

UpValley Family Centers UpValley Family Centers is providing emergency aid for low- to moderate-income workers who face financial hardship resulting from the economic impact of the coronavirus. Aid is available to workers who live in Napa County, whose income is at or below 120% of Area Median Income, and who do not qualify for government sponsored unemployment or paid family leave benefits.

For residents of Calistoga, St. Helena, Yountville and surrounding areas– reach out to UpValley Family Centers to request an appointment. Please call (707) 965-5010 or email

Residents of Napa, and American Canyon should reach out to our partner, On The Move, to request an appointment. Please call (707) 363-8390 or email

This aid is available regardless of immigration status and will not be considered under public charge rules.

Case Managers will call individuals back in the order that inquiries are received to assess household needs and eligibility. Next steps, including any required documentation, will also be discussed during this call.

Other Services

UVFC staff are available to help upvalley residents connect to safety net benefits and other resources for support. Please call us at (707) 965-5010 and our staff will assist you.

Our VITA tax assistance program is providing appointments via phone and internet. We are committed to ensuring that all of our VITA clients can file their taxes by the IRS’s extended deadline of July 15. If you are interested in scheduling a virtual appointment, please call us at (707) 965-5010 to be placed on our waiting list; our VITA staff will reach out to schedule a virtual appointment. You will exchange tax documents and sign your tax return using a secure app called Sign Now, which is accessible via a computer or smartphone.

Unfortunately we cannot process ITIN applications at the moment, but we hope to be able to resume this service soon. If you need to renew your ITIN or apply for a new number, please call us at (707) 965-5010 to be placed on a waiting list for assistance.

Individuals who were laid off as a result of the coronavirus situation may be eligible for unemployment. Paper applications for unemployment benefits are available outside our offices in St. Helena and Calistoga, along with instructions for where to send or fax completed forms. Online applications can be found here. UVFC Staff are available to provide assistance by phone if needed.

US Citizenship & Immigration Services is not taking appointments, doing biometric collections, or conducting oath ceremonies at least until April 1.  USCIS field offices will send de-scheduling notices to applicants and petitioners with scheduled appointments impacted by this closure. If you are a current family center client with a question about your case, or if you would like to schedule a phone consultation to learn more about your rights, please call (707) 965-5010 or email

All other classes, events, and in-person gatherings are likewise on hold until further notice, but all staff are available via phone and email. Please call (707) 965-5010 to be connected.

Get Involved

We are grateful to be part of a community that reaches out to one another in times of need. In addition to staying home to help “flatten the curve,” a wonderful way to get involved is by making a donation. If you are interested in other ways to get involved, please reach out to Charlotte Hajer at


Napa County Coronavirus and COVID-19 Resources:

  • Napa County Health Officer Requirements for Wearing Face Coverings – Updated: May 7, 2020––>[click here]
  • COVID-19 Childcare Guidance – Updated April 20, 2020 ––>[click here]
  • Visit Napa County’s Virtual Local Assistance Center: find what you need to keep yourself and your family secure, healthy and fed. ––>[click here]
  • COVID-19 Support for Older Adults ––>[click here]
  • COVID-19 Resources & Information for Children, Families and Adults ––>[click here]
  • Mental Health Resources – Updated April 16, 2020 ––>[click here]
  • Free Food Markets  ––>[click here]
  • Resource guide for people who need food in Napa County: ––>[click here]
  • Please continue to visit this website for up-to-date information: 

Napa County COVID-19 Testing:

  • COVID-19 Testing is available to individuals WITH or WITHOUT symptoms. Schedule an appointment NOW online, or by phone (707) 253-4540 (bilingual staff available)
  • Testing Frequently Asked Questions – Updated May 6, 2020 ––>[click here]
  • Public Health Case Contact Investigation Process  – Updated April 20, 2020 ––>[click here]
  • What Happens When Someone is Diagnosed with COVID-19? ––>[click here]

Napa County Shelter-at-Home Order:

  • Shelter at Home Health Officer Order Frequently Asked Questions – Updated May 8, 2020 ––>[click here]
  • May 7, 2020 – Order of the Napa County Health Officer extending and modifying the Shelter at Home Order issued April 22, 2020 ––>[click here]
  • Shelter at Home Health Officer Order Executive Summary – Updated April 3, 2020 ––>[click here]

Additional resources:

Economic Impact Payments Information:

  • What you need to know ––>[click here]
  • Filers: Get Your Payment ––>[click here]
  • Non-Filers: Enter Payment Info Here––>[click here]
  • Economic Impact Payments for Social Security (including SSDI) and Railroad Retirement recipients ––>[click here]
  • New Guidance about COVID-19 Economic Impact Payments for Social Security and Supplemental Security Income (SSI) Beneficiaries ––>[click here]